At Aid Tech Solutions (“Company,” “we,” or “us”), we are committed to your satisfaction with our digital marketing and advertising services. This Refund Policy outlines the terms and conditions governing refunds for services purchased through aidtechsolutions.com.
1. General Refund Principles
We operate on a performance-based, client-first approach:
- Services Rendered: No refunds are provided for work already completed or ad spend allocated.
- Future Services: Unused portions of prepaid plans may be eligible for prorated refunds.
- Disputes: If expectations are not met, we prioritize revisions or service credits over refunds.
2. Service-Specific Policies
A. Managed Advertising Services
(e.g., Amazon PPC, Google/Facebook Ads)
- 30-Day Performance Guarantee: If campaigns fail to meet KPIs outlined in your contract, we will:
- Adjust strategies at no extra cost, or
- Credit future services equal to 50% of the monthly fee.
- Ad Spend: No refunds for funds already spent on platforms (Google Ads, Amazon Ads, etc.).
B. Subscription Plans
(Monthly retainers for ongoing services)
- Cancellation: Requires 30 days’ written notice.
- Refunds: Unused portions of prepaid months are refunded prorated after the notice period.
C. One-Time Projects
(e.g., Audits, Strategy Sessions, Website Development)
- Pre-Delivery: Full refund if canceled 48+ hours before work begins.
- Post-Delivery: No refunds, but we offer unlimited revisions for 14 days to meet expectations.
3. Non-Refundable Services
- Setup Fees: One-time onboarding/account setup costs.
- Third-Party Costs: Tools, software, or ad spend already expended.
- Fraudulent Claims: Chargebacks without prior communication will void all refund eligibility.
4. How to Request a Refund
- Email: Send a request to support@aidtechsolutions.com with:
- Order/service details
- Reason for refund
- Supporting documentation
- Review: We’ll respond within 5 business days with a resolution.
- Processing: Approved refunds are issued within 14 business days to the original payment method.
5. Policy Updates
We reserve the right to amend this policy. Clients will be notified via email 30 days before changes take effect.
Last Updated: June 21, 2025
Need Help?
Contact us at support@aidtechsolutions.com for questions. By purchasing our services, you agree to this policy.